The Clinical Concepts Podcast
Are you an EMS professional who seeks to provide the best care possible to the patients for which you care? Are you an EMS professional who spends the quiet of the early morning or late night thinking about the science behind the medicine and its implications on the care we provide? Are you fascinated with how the science of emergency medicine is related to our industry's culture? Where have we been? Where are we going, and how are we going to get there? If these are the questions you find yourself asking, then the Clinical Concepts Podcast is for you! Join us as we dive into all things related to EMS and prehospital emergency medicine from clinical care, driving cultural change, innovation, customer service, and more! We bring the Podcast to you, while you take the care to the patient!
The Clinical Concepts Podcast
What if Disney Ran Your Ambulance Service? A Customer Service Approach to EMS and Acute Care Medicine.
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Season 1
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Episode 12
EMS providers often think about the acute care medicine component of their career. Although this is incredibly important, have you ever stopped to think about what is actually happening from an interpersonal perspective? By providing high quality, evidence supported patient care, we are providing a service to our communities and our patients which we ultimately bill and/or receive funding for. Because of this, patients are our customers, and deserve to be treated as such.
As EMS professionals we need to be approaching EMS in a way that is clinically center, but driven by customer service, or as Will Guidara says, "Unreasonable Hospitality."
How would you perform differently if Disney ran your ambulance service?
Stay safe, and do good care!